Privacy Policy - MyExpressFreight

1. Introduction

MyExpressFreight ("Company," "we," "us," or "our") is committed to protecting the privacy of individuals who visit our website at myexpressfreight.com (the "Site") and use our freight brokerage, logistics, and transportation services. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you access our Site, submit forms, communicate with us, or engage our services. By using our Site or services, you consent to the practices described in this policy.

2. Definitions

"Personal Information" means any information that identifies, relates to, or could reasonably be linked to you as an individual. This includes but is not limited to your name, email address, phone number, company name, job title, mailing address, payment information, and any shipment-related data you provide.

"Non-Personal Information" means aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you. This includes general website usage statistics, browser type, device information, and aggregated analytics data.

3. Information We Collect

We collect information in the following ways:

Information You Provide Directly: When you request a freight quote, submit a contact form, apply for carrier setup, inquire about employment, or otherwise communicate with us, you may provide your name, email address, phone number, company name, job title, shipment origin and destination, commodity details, and other logistics-related information.

Shipment and Transaction Data: When you engage our freight brokerage services, we collect information related to your shipments including bills of lading, freight weight and dimensions, carrier assignments, tracking data, delivery confirmations, invoices, and payment information.

Automatically Collected Information: When you visit our Site, we may automatically collect certain technical information including your IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and other standard web analytics data.

Cookies and Tracking Technologies: Our Site may use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze Site usage, and support our marketing efforts. You may control cookies through your browser settings; however, disabling cookies may limit certain functionality of the Site.

4. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries, process freight quotes, and fulfill service requests
To arrange, coordinate, and manage freight shipments on your behalf
To communicate with you regarding your shipments, account, and our services
To process payments and manage billing
To improve our website, services, and customer experience
To send marketing communications about our services, industry insights, and promotions (you may opt out at any time)
To administer career applications and recruitment
To comply with applicable laws, regulations, and legal processes
To detect, prevent, and investigate fraud, security incidents, or other prohibited activities
To enforce our terms of service and protect our legal rights

5. Information Sharing and Disclosure

We do not sell, rent, or trade your Personal Information to third parties for their direct marketing purposes. We may share your information in the following circumstances:

Service Providers and Carriers: We share shipment-related information with carriers, freight partners, customs brokers, and other service providers as necessary to fulfill your transportation and logistics requests.
Business Partners: We may share information with trusted partners who assist us in operating our business, including technology providers, payment processors, and analytics services, provided they agree to keep your information confidential.
Legal Requirements: We may disclose your information when required by law, regulation, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transactions: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your Personal Information.

6. Data Security

The security of your information is important to us. We implement physical, administrative, and technical safeguards designed to protect your Personal Information from unauthorized access, use, alteration, or disclosure. These measures include encrypted data transmission, secure server infrastructure, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your Personal Information for as long as reasonably necessary to fulfill the purposes for which it was collected, to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. Shipment records and transaction data may be retained for a minimum period as required by applicable transportation regulations and tax laws. When your information is no longer needed, we will securely delete or anonymize it.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your Personal Information:

Right to Access: You may request a copy of the Personal Information we hold about you.
Right to Correction: You may request that we correct inaccurate or incomplete information.
Right to Deletion: You may request that we delete your Personal Information, subject to certain legal exceptions.
Right to Opt-Out: You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with additional rights regarding your Personal Information:

Right to Know: You have the right to request that we disclose the categories and specific pieces of Personal Information we have collected about you, the sources of collection, the business purposes for collection, and the categories of third parties with whom we share your information.
Right to Delete: You have the right to request deletion of your Personal Information, subject to certain exceptions provided by law.
Right to Opt-Out of Sale or Sharing: We do not sell your Personal Information. If this practice changes, we will provide a clear opt-out mechanism.
Right to Correct: You have the right to request correction of inaccurate Personal Information.
Right to Limit Use of Sensitive Personal Information: You may direct us to limit the use and disclosure of your sensitive Personal Information to purposes necessary to provide the services you have requested.

To exercise any of these rights, please contact us by emailing dispatch@myexpressfreight.com or calling (424) 354-3241. We will respond to verifiable consumer requests within 45 days as required by law.

10. Children's Privacy

Our Site and services are not directed to individuals under the age of 13, and we do not knowingly collect Personal Information from children under 13. If we become aware that we have collected Personal Information from a child under 13 without parental consent, we will take steps to promptly delete such information. If you believe we may have collected information from a child under 13, please contact us immediately.

11. Do Not Track Signals

Some web browsers transmit "Do Not Track" signals to websites. At this time, our Site does not respond to browser "Do Not Track" signals. However, you may manage your cookie preferences through your browser settings as described in Section 3 above.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Site or services after any changes constitutes your acceptance of the updated policy.